Frequently Asked Questions

Our headquarters and fulfilment centre are located at 100 Blue Jay Ln, Redlands, California 92374, United States. We are a proudly online-first store, which means we can serve customers across the entire world without geographic limits.

Reach our team at support@varsityjacketclub.com or call +1 (909) 253-1259, Monday to Friday, 9am – 5pm PST.

Varsity Jacket Club was founded in 2004 — a family-run business with over 20 years of craftsmanship. What started as a passion for premium outerwear has grown into a globally trusted brand shipping handcrafted jackets to customers on every continent.

Two decades of experience means you are working with artisans who have perfected every material, stitch, and customization technique.

Your security is taken seriously at every step:

• 256-bit SSL encryption on all transactions — the same standard used by banks.
• We never sell or share your personal information with third parties.
• Payments handled by fully PCI-compliant processors (PayPal, Apple Pay, Google Pay, and more).
• Hosted on Shopify — one of the world’s most secure e-commerce platforms.

Read our Privacy Policy for full details.

A varsity jacket — also called a letterman jacket — is an iconic American outerwear piece originating at Harvard University in the late 1800s. The classic design features:

• A wool body (warm, structured, durable)
• Leather or satin sleeves in a contrasting color
• Ribbed collar, cuffs, and hem in team or school colors
• A snap-button front closure
• Chenille patches, embroidery, or lettering on the chest and back

Once reserved for student athletes, varsity jackets are now a global fashion staple embraced by streetwear, luxury fashion, and everyday culture.

They are the same garment — just two names for the same iconic jacket. Letterman refers to the tradition of earning a letter through athletic or academic achievement. Varsity refers to the first-string team. Both terms are used interchangeably across the USA and globally.

We use only premium materials in every jacket:

• 24 oz Melton Wool — Heavyweight, densely woven body fabric. Naturally moisture-resistant, supremely warm, holds its shape wash after wash. The gold standard for over a century.
• Genuine Cowhide Leather — Full-grain leather sleeves that develop a beautiful patina over time. Tough, supple, and built to outlast trends.
• Premium Satin — 100% polyester satin that captures team colors with vivid accuracy. Lightweight, bold, and lustrous.

On custom orders, you can mix and match freely. Visit our Jacket Materials Guide for side-by-side comparisons.

Yes. Our vegan jackets use a Melton Wool body with high-quality vinyl (faux leather) sleeves — designed to look and feel very similar to genuine leather, without any animal products. Easy to clean and highly durable. Simply mention your vegan preference when placing your order.

Almost every element can be personalized:

• Body & sleeve colors — chosen independently from a wide palette
• Collar, cuff & hem trim — single color, two-stripe, or feathered knit
• Chest lettering — name, initials, or number in chenille or embroidery
• Sleeve patches & embroidery — logos, graduation year, sport icons, school name
• Back design — large chenille patches, custom artwork, mascot, or bold text
• Pocket trim, lining, buttons/snaps — multiple finish options

No idea is too complex — our team guides you from concept to finished jacket.

We offer a wide palette across all materials — from classic black, navy, crimson, and white, to bold gold, royal blue, forest green, orange, burgundy, and many more. Body and sleeve colors are selected independently for maximum creative freedom.

• Adult sizes: XS — S — M — L — XL — 2XL — 3XL — 4XL — 5XL — 6XL
• TALL: Extra 1.5” (4cm) in sleeve and body length
• XTALL: Extra 3” (8cm) in sleeve and body length
• Kids sizes: Available — see our Size Chart for full details

All jackets feature a unisex athletic fit for both men and women.

Take three measurements with a flexible tape measure:

• Chest: All the way around at the fullest point, under both arms.
• Sleeve: Elbow bent at 90°, from back of neck at collar base, over shoulder, down to wrist.
• Body length: From back of neck straight down the spine to desired hem point.

Cross-reference with our Size Chart. Key tips:

• Women: Order one size smaller than your usual women’s size.
• Between sizes? Always size up.
• Need extra length? Choose TALL or XTALL.

Our jackets run true to size for men in a unisex athletic fit — slightly relaxed through the chest and shoulders, tapered body. Women should order one size smaller than their usual women’s size. For an oversized streetwear look, order one or two sizes up.

Yes! Kids’ varsity jackets are available in the same premium materials as our adult range. See the Kids section on our Size Chart for sizing. For custom kids’ jackets, contact us with measurements and design preferences.

1. Contact us via our Contact Us page or email support@varsityjacketclub.com with your ideas.
2. Share your specs — material, colors, lettering, patches, names, numbers, quantity.
3. Receive a design proof — visual proof for your approval before production begins.
4. Approve & confirm — we begin handcrafting once you’re happy with every detail.
5. Production & delivery — ships within 15–20 business days of approval.

No minimum order quantity. We make single jackets as readily as full team orders.

• Design proof: 2–4 business days from your enquiry.
• Production: 15–20 business days from design approval.
• Shipping: Standard (3–17 working days) or Express (3–11 working days) on top of production.

Have a specific deadline? Let us know upfront and we’ll do everything possible to meet it.

Yes — special pricing for 6 or more jackets. We work with sports teams, graduating classes, fraternities, sororities, corporate organisations, dance studios, and clubs. Contact us with your quantity and requirements for a tailored quote within one business day.

If your order has not yet entered production, we can usually accommodate changes. Email support@varsityjacketclub.com as soon as possible with your order number and required changes. Once production has begun, changes are not possible — which is why we always provide a design proof for careful review first.

• Standard Shipping — $10: 3–17 working days worldwide.
• Express Shipping — $25: 3–11 working days worldwide.
• Free Standard Shipping: Automatically applied on all orders over $250 at checkout — no code needed.

Ready-made orders dispatch within 48 hours on business days. Custom orders ship 15–20 business days after design approval.

Absolutely. We ship to every country worldwide — USA, UK, Canada, Australia, Europe, Asia, the Middle East, and everywhere in between. International orders may be subject to customs fees and import duties which are the customer’s responsibility.

Yes. Once dispatched you’ll receive a shipping confirmation email with your tracking number. Enter it on the carrier’s website for real-time updates. If you haven’t received a tracking email within 48 hours of your expected dispatch date, check spam then contact us.

1. Check your tracking number for the latest status.
2. Allow 1–2 extra business days for minor carrier delays.
3. If tracking shows “Delivered” but you haven’t received it, check with neighbours and building reception.
4. Email support@varsityjacketclub.com with your order number — we’ll investigate and dispatch a replacement if needed at no cost to you.

Any applicable customs fees, import taxes, or duties are the responsibility of the customer and vary by country. We recommend checking with your local customs authority before ordering. We cannot falsify customs declarations or mark orders as “gifts” to reduce duties.

• Standard returns: Unused, non-customized items returned within 30 days. Email us before sending anything back.
• Damaged or incorrect items: Contact us within 10 days — we cover return shipping and send a replacement free.
• Custom jackets: Non-returnable and non-refundable unless there is a manufacturing defect.
• Refunds: Processed within 10–15 working days to your original payment method.

Full details on our Returns & Refund Policy page.

Yes — exchanges on non-customized jackets within 30 days of delivery, unused and in original condition. Return shipping is the customer’s responsibility. Email us before sending anything back. Custom jackets cannot be exchanged.

If your order has not yet been processed or entered production, we can cancel it for a full refund. Email support@varsityjacketclub.com with your order number as soon as possible. Once a custom jacket is in production or a standard order has shipped, cancellation is not possible.

• Melton Wool body: Dry clean only. Brush with a soft suede brush before hanging. Blot spills immediately — never rub. Do not machine wash or tumble dry.
• Genuine Cowhide Leather sleeves: Wipe with a soft dry cloth. Apply leather conditioner every few months. Air dry naturally — never use heat. Never soak in water.
• Satin jacket: Machine wash on permanent press / delicate with warm water. Tumble dry on low or hang to air dry. Iron inside-out on low if needed.

Visit our Jacket Care page for full step-by-step guides.

• Store in a cool, dry, well-ventilated space away from sunlight and heat.
• Hang on a wide padded hanger — never fold for long periods.
• Use a breathable fabric garment bag — never plastic.
• Place cedar chips or mothballs inside to protect wool from insects.
• Avoid attics and basements where humidity fluctuates.

• Wool body: Blot immediately with a clean damp cloth — never rub. Stubborn stains (wine, ink, oil) should go to a professional dry cleaner.
• Leather sleeves: Blot gently with a dry cloth. Use a small amount of leather cleaner for grease. Avoid soaking with water.
• Satin: Pre-treat with mild stain remover, then machine wash delicate. Check the stain is gone before drying — heat sets stains permanently.

Absolutely — more popular than ever in 2025. The biggest trends right now:

• Oversized fits with dropped shoulders (the streetwear look)
• Bold color blocking — contrasting body and sleeve combinations
• Heavy customization — patches, names, graduation years, logos
• Premium materials — genuine leather and 24 oz wool over mass-produced alternatives
• Luxury crossovers — fashion houses like Gucci and Dior putting their spin on the silhouette

A well-crafted varsity jacket is one of the few pieces of outerwear that works across every decade of fashion.

• Classic casual: Straight-leg jeans, plain white tee, clean white sneakers. Let the jacket be the statement.
• Streetwear oversized: Size up 1–2 sizes, over a hoodie or crewneck, baggy jeans or cargos, chunky sneakers.
• Smart casual: Over a fitted rollneck or button-down, slim chinos, leather shoes or clean trainers.
• Women’s styled: Oversized over a mini skirt or leggings with ankle boots or platform sneakers.
• Cold weather layered: Over a hoodie or thick knit. The wool body provides excellent insulation.

• Wool & Leather: Best for autumn and winter. The heavyweight wool provides excellent insulation from around 40°F (5°C) upward.
• Satin: Best for spring and mild autumn days. Lightweight and breathable — great for layering on cooler evenings.

Many customers own both — a wool-and-leather for fall/winter and a satin for the warmer months.

Absolutely — varsity jackets are unisex and look fantastic on women. The oversized varsity jacket is one of the strongest women’s fashion trends of 2025. Style options:

• Oversized over leggings or a mini skirt with boots or platform sneakers
• Belted at the waist over a midi dress for a structured silhouette
• Open over a fitted turtleneck and high-waisted jeans for a collegiate look
• With athletic wear for a sporty streetwear aesthetic

For a fitted look, order one size down. For oversized, order your regular or one size up.