Shipping Policy

At Varsity Jacket Club, we believe in providing our customers with a seamless and hassle-free shopping experience. Our shipping policy is designed to keep you informed about the timeline and process of receiving your order. We are committed to delivering your products promptly, so you can enjoy your new varsity jacket without any worries.

Shipping Time

We completely understand the excitement of receiving your order as soon as possible, and we do our very best to ensure a timely delivery. Here’s what you can expect:

  • Processing Time: Orders are dispatched within 48 hours from Monday to Friday (excluding holidays).
  • Standard Delivery Time: Our standard delivery time is 5-6 working days (Monday to Friday).
  • Custom Designed, Made-to-Order Products: If you’ve ordered a custom product, please allow 15 to 20 days for delivery. Custom designs take a little extra time to ensure they’re perfect just for you.

We’re happy to provide FREE shipping across the USA, UK, Europe, and Australia.

What Time Can I Expect My Order to Be Delivered?

While it’s difficult to predict the exact delivery time, we work with trusted courier service providers who typically deliver during business hours:

  • Delivery Window: 9:00 AM – 5:00 PM (Monday to Friday)
  • Holidays: Delivery does not occur on public holidays.

Rest assured, we’ll keep you updated with the tracking information so you can track your order every step of the way.

How Will I Know Whether My Order Has Been Shipped?

Once your order has been shipped, you’ll receive a confirmation email with the tracking number. You’ll be able to use this tracking number to monitor the progress of your delivery.

How Can I Check on My Order's Delivery Status?

To track your order, simply enter the tracking number provided in the shipping confirmation email on the courier service’s website. This will give you real-time updates on the status of your parcel.

What If I Don't Receive My Order by the Scheduled Delivery Date?

We understand delays can happen. If you haven't received your order by the expected delivery date, please contact us via email. We’ll respond within one business day and work diligently to help resolve the issue.

What Should I Do If My Order Says It’s Delivered, But I Don’t Have It?

If your tracking shows that your order has been delivered but you haven’t received it, please contact us immediately via email. Our customer support team will investigate and get back to you within one working day to resolve the issue.

I Received Most of My Order, But I’m Missing One Item, What Should I Do?

If your order is incomplete, please first check your email to see if the missing item was scheduled to ship separately. If that’s not the case, please contact us right away, and we’ll look into the matter and make sure your complete order is delivered.

Customer Support

We’re here to help! If you have any questions or concerns about your order, our friendly customer support team is ready to assist you.

We want your shopping experience at Varsity Jacket Club to be smooth and enjoyable. If you ever have questions, need help, or have concerns, don’t hesitate to reach out. We’re committed to delivering not just your products, but also great customer service every step of the way.